Customer Success Associate

Full Time Okadabooks in Support Email Job
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Job Description

The name Okadabooks was thought of when the founder was riding an okada in his dreams. He noticed how Okadas were able to bypass the congested roads of Nigeria by offering a cheaper, faster and more flexible alternative to conventional means of transportation. Today the conventional way of reading and publishing books is currently experiencing a traffic jam from poor distribution to high printing costs. Okadabooks seeks to bypass the traffic in the Nigerian book publishing industry by making it easy to publish books, making it cheap to buy books but more importantly making it fun to read books on mobile devices! At the end of the day we are driven by the concept that people will read…if books are made cheap and easily accessible and what better way to do that than by using mobile phones!

Job Title: Customer Success Associate

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Lagos

Job Field: Customer Care

Customer support at OkadaBooks is not measured by the number of tickets you reactively respond to or how fast you reactively resolve complaints. At OkadaBooks, customer service is a proactive relationship, it’s anticipating and preventing problems before they happen, it’s knowing the birthdays of key authors and celebrating it, it’s doing things beyond the computer screen like writing letters to customers and hugging readers … it’s beyond tickets. To execute this, you have to be a people’s person with a sprinkling of technical curiosity and a focus on killing your KPIs with love.