Technical Lead (Technical Success Manager)

Full Time Andela in Design , in Operations Email Job
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Job Description

About the Role

As a Technical Success Manager, you will primarily manage Developers placed on engagements with Partners, and ensure that teams are working well together. You would walk a very fine line between the Success of our Partners and the Success of our Developers. Our Partners operate in a wide-range of industries, but their common thread is that they create mobile and/or web-based products that bring value to their customers through the use of technology.

As a key Partner-facing member of Andela’s Partner support team, you will be responsible for providing team and engagement support in relevant areas. Our core consulting model is embedded software developers and teams.

Distributed work environments are growing in popularity but the lack of physical proximity still brings unique operational challenges. No two days will ever be alike, variety will be constant.

With your knowledge of business, technology, remote communication and agile project management, you will help make the distance between our engineers and their teams—thousands of kilometers in most cases—feel like a logistical afterthought.

Key Responsibilities

The specific responsibilities of the Technical Success Manager position include:


Direct Management of up to 20 Developers embedded within global Partners, to ensure their success

Accountable for technical delivery of Developers embedded with up to 10 Partners

Collaborate with Solution Architect and Partner Experience to ensure engagement support

Primary technical delivery/quality escalation point both to Partners and Developers in terms of:

Ensuring Developer’s delivery are aligned with Partners goals and visions

Ensuring that Developers understand business context, value and impact of their tasks

Working with Developers in regards task brainstorm, decomposition and prioritization

Providing high level design support on how to solve specific coding challenges.

Performing code reviews when required

Guide the first 30-days impression relative to effective communication, on-boarding expectations etc.

Share, advocate for and promote best practices in engagements across their team

Mentor and Coach direct reports on their team

Accountable for Partner and Developer related action plans, to resolve delivery concerns

Support Success via reporting compliance using key internal tools

KPI monitoring/review to enable Partner/Team/Developer success and compliance

Collaborate on Developer’s Performance Management: tracking, plans, process, review, survey

Support the Senior Success Manager (SSM) on strategic, operational, and team areas

Effective collaboration with other Success Managers (Success Operations, Consultant Manager etc.)





4 year(s)


Bachelor’s Degree/HND


Not Specified


Qualifications & Characteristics

As the ideal candidate for this role you:


May have a 4-year degree in Engineering, Computer Science or related field from an accredited University

Have at least 4 years experience working in software development, technology consulting etc.

Are proficient in at least one of the following stacks:

Ruby/Ruby on Rails






iOS/Objective C

Have a strong understanding of agile software development techniques

Have experience working remotely as an effective member of a team

Have vibrant personality and exceptional communication skills (English, verbal and written)

Have a strong desire to coach and mentor Developers

Have ability to build rapport and communicate with individuals from diverse cultural backgrounds

Have excellent interpersonal skills

Have strong leadership skills

Are motivated by our mission to advance human potential

Are passionate about evolving technology landscape and its use to solve business problems

Have the ability to learn new things fast enough to amaze your friends and family

EPIC Values Alignment


Demonstrable commitment to the learning & development of people and technology

The ability to learn new things fast enough to amaze your friends and family


If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation


Full-time compensation

Full medical coverage

Breakfast, lunch and snacks provided daily

Beautiful working environment

Opportunity to work with the brightest minds on the planet

Oh, and a chance to change the world!

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