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Infinix Note 5 common problems and solutions, quick fixes

Uche by Uche
June 17, 2019
69

Are you facing issues on your Infinix Note 5 smartphone? Here are some common Infinix Note 5 problems and their solutions. If you don’t find the difficulty you’re facing here, please leave a comment and our experts will respond to you.

Problem: Low Internal Memory

The most annoying of all the messages that one would like to see. This means that you have to let go of the old photos, apps and junk files that you have stocked up on your beloved Infinix Note 5 device. But before you hit the delete button to make way for more, have you tried backing up these files to the cloud?

Cloud services these days like Dropbox, Google Photos for Photos and Google drive for the documents are a convenient way to save on your device’s internal memory.

And if your Android smartphone allows for adaptable storage as the Infinix Note 5 does, you can combine the external storage with the internal storage, thus increasing the overall storage manifolds.

One can also opt for apps like SD Maid which helps to clean up the junk. And trust me, you will be amazed by the amount of space that it clears.

Problem: Battery Issues

Undoubtedly, the battery is the spine of a smartphone. The Android experience tends to sour a lot if one has to plug in to charge the phone every now. But all is not lost, with a little care, a smartphone battery can be made to live a longer life.

Every phone battery comes with a fixed amount of cycles. These cycles tend to wear off the more you charge your phone. So, it’s highly recommended that keeping the charge between 80% and 8% increases the battery life almost 200%.

And before we proceed any further, let me emphasize again that killing off app doesn’t really do any good. Instead, you can opt to lower the brightness of the screen, go for doze mode if the phone isn’t in use or reduce the background data refresh of apps. And if you can really afford it, you can switch off the location sharing for apps.

Problem: Phone is running slow

A few years down the line, an Android phone is a much slower version of itself. But other than its age, there are many contributions on our part that slows down a phone. One of many such reasons is the number of apps and the types of apps.

Unless your phone comes with the latest processor like the SD 821 or 835 and high storage capacity, an unusually high volume of apps is the main reason for a slow phone. And as mentioned in the first point, heavy apps like Facebook and Google Chrome can also slow down your precious phone.

There are a couple more fixes which you can explore on your own. Our post on the same topic should get your Android back to its feet again.

Problem: App not downloading on Infinix Note 5

Apps not downloading from the Play Store can surely play a spoilsport in the hours of need. Often the culprit is a set of corrupt cache. All you have to do is head over to the app settings and clear the cache data.

Another sure-shot alternative is to erase the Google Play store history. Go to settings and tap on clear local history.

And if the above doesn’t work, you can delete the default Google account associated with the phone and add it again to solve the problem.

Problem: Delayed notifications

Delayed notifications can prove to be a spoiler, especially when you are on the go. For instance, you can miss out on an important mail from your boss. One of the main reasons for delayed or no notification is the Power Saver option that many smartphone ROMs comes built with.

There’s little doubt that they do a fantastic job of extending the battery life, but have you wondered at what costs? These ‘features’ often cuts the data connectivity when the phone is in sleep mode thus cutting the apps from their only mode of communication.

So if you have the power saver feature switched on, you can try switching it off and see the difference. Another major issue that we folks tend to so a lot is killing the background apps. This habit not only forces the app to stop mid-way but also proves to be disastrous for your phone in the long run.

Problem: Wi-Fi shutting down

Data connectivity to a smartphone is crucial to its functioning whether it’s cellular data you are connected to or the Wi-Fi data. And one of the common issues while connected to Wi-Fi is that the data switch back to cellular network as soon as the phone goes to sleep. Exasperating, right?

Worry not, this too can be fixed in a jiffy? The above issue occurs due to the Wi-Fi sleep policy of Android on your Infinix Note 5. Head over to the Advanced Wi-Fi settings and set the  Keep Wi-Fi on during sleep to Never. This way the switch-over never happens.

Problem: Autocorrect issues

If you ask me, I have been plagued by this issue ever so frequently. A habitual typo-master, often misspelt words enter the dictionary of the keyboard. Thankfully, there’s an easy way out of this. It only requires a bit of pro-activeness on your part.

So the next time you see a miss-spelt word on the suggestion tray of your keyboard, just long-press on it and tap on remove. This works on most of the popular keyboard apps like Gboard, SwiftKey, Ginger, etc.

Another problem with third-party keyboards is that these often seems to freeze or just refuses to show up when you need them the most. Solution? Opt for a lighter keyboard like the Gboard with fewer fancy features.

Problem: Apps malfunctioning

Many times, we come across some apps that just get aborted multiple times or a few which just goes on displaying ads that don’t allow you do anything else.

A safe way out of this situation is to boot the phone in safe mode. Once a phone is booted into the safe mode you’ll notice that all the third party apps are disabled. So all you have to do is tap on the uninstall button.

Problem: Infinix Note 5 Only Charges When Off

There are a few different reasons why this can happen, some more common than others, and one of the only ways to figure out what’s the deal is to go down the list of problems and see which one fits your phone best.

Examine these three different factors: the cables used, the power source, and your battery.

There’s something wrong with one, two, or all three of these if you can’t charge correctly, so let’s look at how to identify the problem.

Step 1: Different Cables

It’s possible your cable is the problem, so here’s what you can try to see if it is:

  • Try the cable with a different phone.
  • Use the cable with a new device.
  • Use the cable with a new power source.
  • Try a different cable.
  • If you get a different result with another Android or a different cable, the cable you’re using now is definitely the problem.

Step 2: Use a Different Power Source

Sometimes where you’re plugging your Android into is the problem, so if it only charges when it’s off with one power source try a different one. I usually charge my Android through my laptop, but I could try charging it with a wall charger, or even one of my consoles.

Try as many different sources as you can to see if one works!

Step 3: Remove / Refresh Your Battery

If you have a removable battery, I recommend you swap it out for a different one if you have one available. If you can’t remove it, without voiding a warranty, use a battery checker app to see if you have anything not working as it should.

Step 4: When All Else Fails

If nothing else has solved the problem at this point, you only have two options left. It’s not likely, but still possible that a factory reset could fix the problem. On the other hand, if you still have an active warranty, see if your issue is covered under it, or if your manufacturer has any more information available.

Having to charge your Android only when it’s off is an annoying problem, but is thankfully one with a few fixes.

Problem: Not showing incoming calls

Fix 1

Step 1: Go to Dialer or Phone app settings. To do so, you can either go to main settings, then open ‘Apps’, and then scroll down to Dialer or Phone App.

Step 2: Now select the “App notifications” option.

Step 3: Now if App notifications are turned off, your display won’t wake up when someone calls you. Also if only the “Incoming calls” permission is off, your screen will not light up with incoming calls.

Step 4: Now tap on incoming calls and change the priority to urgent (Make sound and pop on screen)

Make sure required permissions are turned on and your issue will be fixed.

The options may differ based on particular custom UI on your phone. But all you need to do is go to the App info page of the ‘Phone’ app and grant it necessary notification permissions. You probably denied the permission when first prompted and perhaps that’s the reason for why you are facing the issue.

Fix 2: (For Android Pie-based Phones)

If you have an Android 9.0 Pie-based software on your phone, you can follow these steps

Step 1: Go to App Info of Phone Dialer app and tap on Notifications.

Step 2: Tap on the ‘Incoming Calls’ option and then on behaviour.

Step 3: Now tap on ‘Behaviour’

Ensure that the notification priority is set to urgent or “Make sound and pop up”.

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Comments 69

  1. OLAKUNLE OLAJIDE says:
    4 years ago

    Thank you for the above tips. I find some of them applicable to my Infinix Note 5 and I will sure try them. however, my major problem which is not amongst those mentioned here is that last night all of a sudden, my phone failed to boot (start-up) completely. All I can see is the INFINIX and I have tried to power off and power on without any success

    Reply
  2. David says:
    3 years ago

    My phone has very low volume on incoming calls.

    Reply
  3. Somnath MALICK says:
    3 years ago

    How to incoming call vibrate infinix note 5 mobile fone

    Reply
  4. Somnath MALICK says:
    3 years ago

    How to get incoming call vribation of Infinix note 5 mobile fone

    Reply
  5. Somnath MALICK says:
    3 years ago

    How to get the vribation of Infinix note 5 mobile fone

    Reply
  6. Emmanuel M Gbotee says:
    3 years ago

    I have two Sims in my Infinix Note 5 (i. e Lonestar MTN and Orange GSM) only the Orange sim can call, browse but the Lonestar only browse to a specific area.
    I have tried to solve this problem but no way.
    I frequently use my Lonestar MTN for calling purposes and as well as browsing.
    Please help me out.
    Email: [email protected]

    Reply
  7. O.N Freedom says:
    3 years ago

    My Infinix note 5 stylus reboots by itself, please how do I solve this problem.
    Please do send me a solution on
    [email protected]

    Reply
  8. George ogbonna says:
    3 years ago

    My spark 2 refuse to install Facebook app

    Reply
  9. Shile says:
    3 years ago

    My phone is hanging after the 5 minutes light on screen goes off and when I press the power button then it won’t touch again until I restart it

    Reply
  10. Nourishin says:
    3 years ago

    Pls what is solution to Infinix note 5 screen freezing. Mustly occur when you press the power bottom, it will not work unless you long press the power bottom to restart again.

    Reply
  11. Isaac Tomswain says:
    3 years ago

    My infinix note 5 turns off at a slight touch of the power button and sometimes refuses to turn on until after some minutes. It also turns off on slight falls irrespective of the height it falls from.

    Reply
  12. rana shujat ali says:
    3 years ago

    hello please i want a solution my phone infinix note 5 x604 not power on display show nothing
    please tele me solution

    Reply
  13. Opara James says:
    3 years ago

    Good day bro, my Infinix note 5 camera is malfunctioning on the selfie camera mode is displaying, there are no options on the camera interface to switch it back to the back camera mode.

    Reply
  14. High dee says:
    3 years ago

    After upgrading my phone Infinix note 5 to android 10, now I once I put on the phone and use it small after it will hang,, till I will off and on again before it start working…. Once I allow The screen to go off hanging have started

    Reply
  15. Subhankar says:
    3 years ago

    My phone is automatically restart when i leave the mobile,but why ?
    Please help me.

    Reply
    • Peeporzor says:
      3 years ago

      My phone hangs after I allow the screen to sleep. Power button will work but touching screen does nothing. Many people here have mentioned the same problem.

      Reply
      • Timmy says:
        3 years ago

        Do you received response from Technician? Am having the same issue

        Reply
  16. Chuks says:
    3 years ago

    My infinix note 5 stylus is malfunctioning
    The screen kept on dragon the screen down whenever I’m doing some stuff and it kept on operating it self.
    What should I do about that?

    Reply
  17. Betty Michaels says:
    3 years ago

    I upgraded my x604 to 10 now the screen freezes, what can I do please

    Reply
  18. Timmy says:
    3 years ago

    Pls sir my phone screen touch will stop working whenever my phone sleep, until I restart it without allow it to sleep again before it will start working. Infinix note5. Please I need your help [email protected]

    Reply
  19. Olokimi ojo says:
    3 years ago

    My phone infinix note 5 will hang after 5mins the screen iight went out and wont open until or switched off untill i pressed the volume control key and the power button together. It all started when I upgraded to android 10 version

    Reply
    • Sunday says:
      3 years ago

      Please my Infinix note5 touch pad stop working after i updated it to version 10 untill i restart it please help me solve it

      Reply
  20. martin Dogbey says:
    3 years ago

    My phone infinix note 5 will hang after 5mins the screen iight went out and wont open until or switched off untill i pressed the volume control key and the power button together. It all started when I upgraded to android 10 version

    Reply
  21. Othman says:
    3 years ago

    Hi, my name is Othman Mussa my infinix note 5 restart randomly when I put sim card I tried to change new better but still restart randomly. Please fix it.thanks

    Reply
  22. Dennis Lubialuli says:
    3 years ago

    My tecno k7 phone can’t pick a text from upp the screen while am on other app.i must exit to home screen for me to draw down the text.or put on/off my data.

    Reply
  23. Junior lasisi says:
    3 years ago

    My Infinix Note 5 went of in charger and now it only displays blue light when I charge it I don’t know what’s wrong

    Reply
  24. Ndedigwe Austine says:
    3 years ago

    My phone freezes each time I touch the power button and after receiving a call and this started after updating my phone to Android version 10

    Reply
  25. Eke chikodi says:
    3 years ago

    My infinix note 5 touch pad not work well after the android 10 update

    Reply
  26. Samuel says:
    3 years ago

    My infinix note 5 is freezing and will only work after I restart it , have deleted junk files , the system is to date too…

    Reply
  27. Samuel says:
    3 years ago

    My infinix note 5 is freezing and will only work after I restart it , I have deleted junk files and the system is up to date too , currently running Android 10, please help resolve this issue

    Reply
  28. Okwuoha Chidinma says:
    3 years ago

    My infinix note 5phone keeps going off itself

    Reply
  29. John says:
    3 years ago

    My infinix note 5 can not bring out keyboard for me to key in my password

    Reply
  30. Gwom Simon says:
    3 years ago

    Why did they reduce my camera quality after updating my phone to version 10,the camera beauty reduce from 9 t0 6

    Reply
  31. Gwom Simon says:
    3 years ago

    Why did they reduce my camera quality after updating my phone to version 10,the camera beauty reduce from 9 t0 6, I’m using Infinix note 5 android 10, please is there any way I can reduce the version from Android10 to android9

    Reply
  32. AKOSAH-KANKAM PERCY says:
    3 years ago

    My sms app is not working. When I open the app I this message ‘your message has stopped working’. When I download different sms app from play store it will be installed but cannot get messages. How do I fix it.

    Reply
  33. Harrison Hart says:
    3 years ago

    I upgraded my infinix note 5 and after that touch screen stopped working when ever my phone go to sleep. What can be the cause?

    Reply
  34. Harrison Hart says:
    3 years ago

    My infinix note 5 touch pad not work well after the android 10 update. Pls what can I do I have even flash the phone still is not working

    Reply
    • Henry says:
      2 years ago

      Please help. No one got a solution for this problem? I have the same issue

      Reply
  35. Sani says:
    3 years ago

    Pls what is solution to Infinix note 5 screen freezing. Mustly occur when you press the power bottom, it will not work unless you long press the power bottom to restart again.

    Reply
  36. Abdulrazak says:
    3 years ago

    My stylus pen is no longer working.

    Reply
  37. Phil says:
    3 years ago

    My infinix note 5 shutdown unknown to me and will remain like that until you discover and turns it on even when the battery is full and I observe is not a battery issue. I was suspecting this was caused by a bug from an update on one of the applications on my phone but after uninstalling every updates from all available applications same still repeated as the phone still shut down and will remain like that until I observe it else no phone call will come into me anymore because it has shut down This is frustrating. Please what do I do to resolve this m
    Thanks

    Reply
  38. Chiamaka says:
    3 years ago

    My camera stopped being bright

    Reply
  39. WINNIE MUTHONI NJERU says:
    3 years ago

    Please my phone just suddenly shut down and when I power on .it talks of. Voice command has stopped

    It gives me an option to press ok ,,,when I press it refuse to open

    What might be a the problem

    Reply
  40. Emmanuel says:
    3 years ago

    My memory card slot just stopped working what do I do? ,and I recently changed my battery tho shuts down when the percentage reaches 20 what could be the problem

    Reply
  41. Ggpe says:
    3 years ago

    Infinix note 5 power down and not showing charging display but showing charging service ligth at the top

    Reply
  42. Moses says:
    3 years ago

    My Infinix note 5 video call isn’t working also through WhatsApp
    Thanks.

    Reply
  43. Audu haruna says:
    3 years ago

    My infinix note 5 reboot by it self and some times d apps stopped

    Reply
  44. kassa says:
    3 years ago

    my tecnok7 screen backlight problem please give me solution

    Reply
  45. Henry B. Dahn says:
    3 years ago

    When my infinix note5 just come on the touch can be very active, but as soon it sleep the touch became stave that I can’t even stroll through

    Reply
  46. Sainet says:
    2 years ago

    It black on screen out of nowhere

    Reply
  47. Ogonna Ada says:
    2 years ago

    Please help solve problems of freezing touchpad, screen stops working after resuming hybernation or when power button is pressed until you restart phone by long pressing the power button

    Reply
  48. Kawanga Priscilla says:
    2 years ago

    Front camera not working

    Reply
  49. Joel Jonathan says:
    2 years ago

    My stylus pen has stopped working. What’s is really the cause of such problem?

    Reply
  50. Yekeen says:
    2 years ago

    Thanks, please what should I do if my infinix note 5 is showing Green Rectangular box around the apps, or message and is reading it. How can stop this.

    Reply
  51. Kingsley says:
    2 years ago

    Pls dis issue is really bothering me so much
    Normal am using Airtel Sim on my note 5 and my phone is working perfectly
    But immediately I insert my MTN Sim and on my data my phone will start malfunctioning, I mean pressing itself
    Pls help

    Reply
    • Hassan says:
      2 years ago

      This should be a screen issue. Happened to my note 5 as well. Had to change the screen at #15,000

      Reply
  52. [email protected] says:
    2 years ago

    I updated my infinix note 5 to version 10 and the touch pad stop working when it sleep what happened

    Reply
  53. Shabir Ahmad says:
    2 years ago

    My phone is hanging after I off it. I have replaced its display.

    Reply
  54. Tijani Abdulmalik ayobami says:
    2 years ago

    My phone wiped some minute again….the thing pain me pass I lost alot of file there…
    What pain me most is that all my phone app Iike messages no work anymore….if you send me direct message it won’t enter huh…I’m feeling the pain right away sir help me out

    Reply
  55. Elijah says:
    2 years ago

    My front camera is not working

    Reply
  56. Anas Umar Aliyu says:
    2 years ago

    My screen Timeout is not working,. The screen is always on please help me

    Reply
  57. Mykelsmom says:
    2 years ago

    Where can I get another back cover for my x604 in computer village

    Reply
  58. Benedicta says:
    2 years ago

    Hi….. I can’t play video in my infinix phone. It keeps saying, can’t play videos during a call. Please what should I do?

    Reply
  59. Chukwuma Malachy says:
    2 years ago

    Good morning!
    Please I am unable to locate my SD card in my infinix NOTE 5. Please what can I do? I trust you would be of utmost assistance to me.
    Thanks!

    Reply
  60. Mehreen Yar Khan says:
    2 years ago

    Some apps doesn’t run on the phone. I have Infinix note 5. App like Notisave when I downloaded it and try to run it, the message was,” this app cannot run on this device”. The same goes with pompak.. and these are secured apps. I don’t know how to fix it. Please help

    Reply
  61. michael omorogbe says:
    1 year ago

    Thanks for the exhaustive exposition.

    Reply
  62. michael omorogbe says:
    1 year ago

    My infinix N5 keeps rebooting each time I insert the sim even if it’s on aeroplane ✈ mode.
    But it remains stable when no sim is inserted.
    Pls help out.
    My WhatsApp number is 08055559902.
    Thank you sir

    Reply
  63. Kplor La says:
    1 year ago

    After updating my system to 10.0 version the screen started freezing please

    Reply
  64. Covenant Edekumi says:
    1 year ago

    This phone am using, Infinix note 5, was on Android version 9. I updated it to android version 10. Since then, I am not enjoying the phone again. The problem is: when I boot the phone, I will asses it very well. But when i press the power button once to close the phone, then press to open it again, it won’t pick anything, nothing will touch at once, even to power off or restart, the touch pad won’t touch anything. Except I pressed and hold the power button for 8 sec, before it will pick again, and when closing it again, it will do the same thing.

    Reply

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