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Infinix Note 6 common problems and solutions, really quick fixes

Uche by Uche
July 29, 2019
31

Are you facing issues on your Infinix Note 6 smartphone? Here are some common Infinix Note 6 problems and their solutions. If you don’t find the difficulty you’re facing here, please leave a comment and our experts will respond to you.

Problem: Low Internal Memory

The most annoying of all the messages that one would like to see. This means that you have to let go of the old photos, apps and junk files that you have stocked up on your beloved Infinix Note 6 device. But before you hit the delete button to make way for more, have you tried backing up these files to the cloud?

Cloud services these days like Dropbox, Google Photos for Photos and Google drive for the documents are a convenient way to save on your device’s internal memory.

And if your Android smartphone allows for adaptable storage as the Infinix Note 6 does, you can combine the external storage with the internal storage, thus increasing the overall storage manifolds.

One can also opt for apps like SD Maid which helps to clean up the junk. And trust me, you will be amazed by the amount of space that it clears.

Problem: Battery Issues

Undoubtedly, the battery is the spine of a smartphone. The Android experience tends to sour a lot if one has to plug in to charge the phone every now. But all is not lost, with a little care, a smartphone battery can be made to live a longer life.

Every phone battery comes with a fixed amount of cycles. These cycles tend to wear off the more you charge your phone. So, it’s highly recommended that keeping the charge between 80% and 8% increases the battery life almost 200%.

And before we proceed any further, let me emphasize again that killing off app doesn’t really do any good. Instead, you can opt to lower the brightness of the screen, go for doze mode if the phone isn’t in use or reduce the background data refresh of apps. And if you can really afford it, you can switch off the location sharing for apps.

Problem: Phone is running slow

A few years down the line, an Android phone is a much slower version of itself. But other than its age, there are many contributions on our part that slows down a phone. One of many such reasons is the number of apps and the types of apps.

Unless your phone comes with the latest processor like the SD 821 or 835 and high storage capacity, an unusually high volume of apps is the main reason for a slow phone. And as mentioned in the first point, heavy apps like Facebook and Google Chrome can also slow down your precious phone.

There are a couple more fixes which you can explore on your own. Our post on the same topic should get your Android back to its feet again.

Problem: App not downloading on Infinix Note 6

Apps not downloading from the Play Store can surely play a spoilsport in the hours of need. Often the culprit is a set of corrupt cache. All you have to do is head over to the app settings and clear the cache data.

Another sure-shot alternative is to erase the Google Play store history. Go to settings and tap on clear local history.

And if the above doesn’t work, you can delete the default Google account associated with the phone and add it again to solve the problem.

Problem: Delayed notifications

Delayed notifications can prove to be a spoiler, especially when you are on the go. For instance, you can miss out on an important mail from your boss. One of the main reasons for delayed or no notification is the Power Saver option that many smartphone ROMs comes built with.

There’s little doubt that they do a fantastic job of extending the battery life, but have you wondered at what costs? These ‘features’ often cuts the data connectivity when the phone is in sleep mode thus cutting the apps from their only mode of communication.

So if you have the power saver feature switched on, you can try switching it off and see the difference. Another major issue that we folks tend to so a lot is killing the background apps. This habit not only forces the app to stop mid-way but also proves to be disastrous for your phone in the long run.

Problem: Wi-Fi shutting down

Data connectivity to a smartphone is crucial to its functioning whether it’s cellular data you are connected to or the Wi-Fi data. And one of the common issues while connected to Wi-Fi is that the data switch back to cellular network as soon as the phone goes to sleep. Exasperating, right?

Worry not, this too can be fixed in a jiffy? The above issue occurs due to the Wi-Fi sleep policy of Android on your Infinix Note 6. Head over to the Advanced Wi-Fi settings and set the  Keep Wi-Fi on during sleep to Never. This way the switch-over never happens.

Problem: Autocorrect issues

If you ask me, I have been plagued by this issue ever so frequently. A habitual typo-master, often misspelt words enter the dictionary of the keyboard. Thankfully, there’s an easy way out of this. It only requires a bit of pro-activeness on your part.

So the next time you see a miss-spelt word on the suggestion tray of your keyboard, just long-press on it and tap on remove. This works on most of the popular keyboard apps like Gboard, SwiftKey, Ginger, etc.

Another problem with third-party keyboards is that these often seems to freeze or just refuses to show up when you need them the most. Solution? Opt for a lighter keyboard like the Gboard with fewer fancy features.

Problem: Apps malfunctioning

Many times, we come across some apps that just get aborted multiple times or a few which just goes on displaying ads that don’t allow you do anything else.

A safe way out of this situation is to boot the phone in safe mode. Once a phone is booted into the safe mode you’ll notice that all the third-party apps are disabled. So all you have to do is tap on the uninstall button.

Problem: Infinix Note 6 Only Charges When Off

There are a few different reasons why this can happen, some more common than others, and one of the only ways to figure out what’s the deal is to go down the list of problems and see which one fits your phone best.

Examine these three different factors: the cables used, the power source, and your battery.

There’s something wrong with one, two, or all three of these if you can’t charge correctly, so let’s look at how to identify the problem.

Step 1: Different Cables

It’s possible your cable is the problem, so here’s what you can try to see if it is:

  • Try the cable with a different phone.
  • Use the cable with a new device.
  • Use the cable with a new power source.
  • Try a different cable.
  • If you get a different result with another Android or a different cable, the cable you’re using now is definitely the problem.

Step 2: Use a Different Power Source

Sometimes where you’re plugging your Android into is the problem, so if it only charges when it’s off with one power source try a different one. I usually charge my Android through my laptop, but I could try charging it with a wall charger, or even one of my consoles.

Try as many different sources as you can to see if one works!

Step 3: Remove / Refresh Your Battery

If you have a removable battery, I recommend you swap it out for a different one if you have one available. If you can’t remove it, without voiding a warranty, use a battery checker app to see if you have anything not working as it should.

Step 4: When All Else Fails

If nothing else has solved the problem at this point, you only have two options left. It’s not likely, but still possible that a factory reset could fix the problem. On the other hand, if you still have an active warranty, see if your issue is covered under it, or if your manufacturer has any more information available.

Having to charge your Android only when it’s off is an annoying problem, but is thankfully one with a few fixes.

Problem: Not showing incoming calls

Fix 1

Step 1: Go to Dialer or Phone app settings. To do so, you can either go to main settings, then open ‘Apps’, and then scroll down to Dialer or Phone App.

Step 2: Now select the “App notifications” option.

Step 3: Now if App notifications are turned off, your display won’t wake up when someone calls you. Also if only the “Incoming calls” permission is off, your screen will not light up with incoming calls.

Step 4: Now tap on incoming calls and change the priority to urgent (Make sound and pop on screen)

Make sure required permissions are turned on and your issue will be fixed.

The options may differ based on particular custom UI on your phone. But all you need to do is go to the App info page of the ‘Phone’ app and grant it necessary notification permissions. You probably denied the permission when first prompted and perhaps that’s the reason for why you are facing the issue.

Fix 2: (For Android Pie-based Phones)

If you have an Android 9.0 Pie-based software on your phone, you can follow these steps

Step 1: Go to App Info of Phone Dialer app and tap on Notifications.

Step 2: Tap on the ‘Incoming Calls’ option and then on behaviour.

Step 3: Now tap on ‘Behaviour’

Ensure that the notification priority is set to urgent or “Make sound and pop up”.

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Comments 31

  1. Samuel says:
    3 years ago

    My infinix smart 3 plus is faulti,when am operating my phone some time it show that system ui is’nt respond
    Am thinking the system is corrupt,help

    Reply
    • Bright crinelius says:
      3 years ago

      I hope I will get help this time,my phone infinix smart 3 plus hides my SMS sent to me before I read it,it makes notification new message and shows on message app but on opening I don’t see any message there, yet still the app shows me 6messages.how do I retrieve them?

      Reply
  2. Ishmael says:
    3 years ago

    Whenever i call any other person, my calls are been ended.

    Reply
  3. Martins Elusaiwe says:
    3 years ago

    Thanks for these great information, pls can get a link to note 6 soft copy user manual?

    Reply
  4. Arimokwu blessing says:
    3 years ago

    My phone is always vibrating until I remove the pen in the phone before it will stop and it is consuming my phone battery

    Reply
  5. Jennifer says:
    3 years ago

    Please, how do I stop the vibration on my phone (Infinix Note 6) caused by the X Pen. I tried to remove the pen but the phone keep demanding for it. Ur response is urgently needed.

    Reply
    • Owolebi Trust O says:
      3 years ago

      My note 6 x-pen stop working, like three months ago,it now disturbing me often and often,by x-pen reminder, what will I do to stop it now.

      Reply
      • Nakityaba Winniefred says:
        3 years ago

        I have the same problem

        Reply
      • Akpan Victor says:
        3 years ago

        Have similar challenge with my note 6 device. I need help

        Reply
  6. Peace Timi says:
    3 years ago

    My infinix Note 6 fell inside water and it is not coming on again.
    What can be the possible problem???

    Reply
  7. Kingsley Mantey says:
    3 years ago

    Please, how do I stop the vibration on my phone (Infinix Note 6) caused by the X Pen. I tried to remove the pen but the phone keep demanding for it. Ur response is urgently needed.

    Reply
  8. Owolebi Trust O says:
    3 years ago

    My note 6 x-pen stop working, like three months ago,it now disturbing me often and often,by x-pen reminder, what will I do to stop it now.

    Reply
  9. Sam Okaka says:
    3 years ago

    My xpen has stopped working, it can’t write on the screen any more but I liked it so much. What should I do to fix the problem.

    Reply
  10. Wale Aduroja says:
    3 years ago

    My infinix note 6 screen cracked whole it mistakingly dropped. Tried so hard to get a date from Carl care but all efforts prove abortive.
    Also the xpen is seriously disturbing. Always vibrating and demanding to be removed. Please I need the phone to be sorted since is bearly 4 -5 months old.

    Reply
  11. Sulaimon hammed says:
    3 years ago

    My infinix smart 3 is not showing up some of my pictures and I didn’t delete it

    Reply
  12. Damilare says:
    3 years ago

    How to stop infinix note 6 x pen from on necessary vibration

    Reply
  13. Joseph Collins says:
    3 years ago

    My infinix note 6 xpen has stopped working, it can’t write on the screen any more but I love to use it so much. What should I do to fix the problem. And also the problem of the infinix note 6 vibrating unnecessarily.. How can I solve this issues. Pls I need a reply as soon as possible

    Reply
  14. Austine kanny says:
    3 years ago

    My infinix note6 xpen stop working and it now disturbing me with xpen remainder and it drain my battery I will I fix it

    Reply
  15. AL NISA MUBASHIR says:
    3 years ago

    My infinix smart 3 plus automatically power off while using. what i do?

    Reply
  16. Olanrewaju Otesile says:
    3 years ago

    19th August, 2020
    Please, how do I stop the vibration on my phone (Infinix Note 6) caused by the X Pen. I tried to remove the pen but the phone keep demanding for it. Your response would be highly appreciated as soon as possible.
    Thanks, please.

    Reply
  17. Eunice Edo says:
    3 years ago

    My only problem with this phone is the vibration from the xpen, please how can this be permanently stopped? In fact I don’t even like the xpen and I have never used it so why does it keep vibrating and telling me to insert the pen when it was not even removed in the first place?

    Reply
  18. KABWEGYERE DAUGLAS says:
    2 years ago

    I think infinix note 6 have a problem with the xpens that need urgent attention from the manufacturer,it stops working ,then vibrates non stop draining the battery. Customers may not buy note phones if this issue is not attended to with immediate effect.
    DAUGLAS -UGANDA

    Reply
  19. Abimelech says:
    2 years ago

    My note 6 x pen stoped working what can I do to fix it . Can it be repaired

    Reply
  20. Fred says:
    2 years ago

    My infinix Note 6 is constantly vibrating. I have to first remove the pen, but it soon resumes the vibration in about a minute.

    Reply
  21. LEKAN says:
    2 years ago

    Please, how do I stop the vibration on my phone (Infinix Note 6) caused by the X Pen. I tried to remove the pen but the phone keep demanding for it. Ur response is urgently needed.

    Reply
  22. Samidu Kempanju says:
    2 years ago

    Am Samidu on [email protected] com

    My infinix note 6 has a problem on xpen to keep vibrating and warns to be put in while its in.

    This takes battery low.
    Please can someone help me on this.
    Thanks in advance

    Reply
  23. Sunday Bityong Dauda says:
    2 years ago

    My infinix note 6 xpen is not working for more than 8month and now the phone start vibrating unnecessarily, please how can I stop the unnecessary vibration I need ur response urgently please

    Reply
  24. Ernest Bassey says:
    1 year ago

    My Xpen is really disturbing with vibration.

    What do you advise I do?

    Thank you.

    Reply
  25. Ernest Bassey says:
    1 year ago

    Just one crack on the screen of my Infinix note 6 and it stopped working. Any remedy to this please?

    Thank you.

    Reply
  26. Ernest Bassey says:
    1 year ago

    Sorrg, I mean the xpen stopped working.

    Reply
  27. Valentine says:
    1 year ago

    My xpen has stopped working, it can’t write on the screen any more, please is there any solution to that??

    Reply

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